We're here to assist you with any questions, concerns, or
issues you may have while using Pigeon, your trusted
document transfer platform. Our dedicated support team is
ready to help you make the most of your Pigeon experience.
Send us an email at
[email protected], and we'll get back to you as soon as possible.
How to Submit a Vulnerability
To submit a vulnerability report to Pigeon Documents’s
Product Security Team, please utilize the following email:
Preference, Prioritization, and Acceptance Criteria
We will use the criteria from the next sections to
prioritize and triage submissions. What we would like to see
Well-written reports in English will have a higher
probability of resolution.
Reports that include proof-of-concept code equip us to
Reports that include only crash dumps or other automated
tool output may receive lower priority.
Reports that include products not on the initial scope
list may receive lower priority.
Please include how you found the bug, the impact, and any
Please include any plans or intentions for public
What you can expect from Pigeon Documents
A timely response to your email (within 2 business days).
After triage, we will send an expected timeline, and
commit to being as transparent as possible about the
remediation timeline as well as on issues or challenges
that may extend it.
- An open dialog to discuss issues.
Notification when the vulnerability analysis has completed
each stage of our review.
Credit after the vulnerability has been validated and
fixed. If we are unable to resolve communication issues or
other problems, Pigeon Documents may bring in a neutral
third party to assist in determining how best to handle